ArcSource Managed Care Services is the total IT solution, our highest level of support inside a flat-fee monthly agreement. We keep your systems operational and available so that you can focus your efforts on the demands of growing your organization and supporting your clientele.Our Approach
Every business needs three things related to technology: responsive technical support, rock solid infrastructure, & expert strategic advice. ArcSource delivers it all. The ArcSource Way is our proactive approach to addressing the changing conditions of the modern office environment. It's a combination of our highly trained technicians, efficient processes, and scalable technology.
Overview of Services
We organize our service delivery into four areas: Support Services, Network Administration, Consulting Services, & Central Services. In addition, we offer Project Services and other professional services for needs not covered in the monthly agreement.
- Support Services - Your users have access to the expert ArcSource support team for help with hardware, software, and mobile device issues.
- Network Administration - Our best practices and standards to manage and protect your network, systems, and data. Includes antivirus and antispyware software licenses, automated scans and updates on workstations and servers, and theft recovery assistance.
- Consulting Services - Matching technology solutions to your needs, processes, and business goals with Virtual CIO advisory services, regular consultation meetings, and more.
- Central Services - ProActive monitoring and maintenance of all IT systems using ArcSource's centralized agent-based tools and processes. Also includes ArcSource's Managed Backup Services & Disaster Recovery (BDR) Appliance.