ArcSource Managed Care

ArcSource Managed Care Services is the total IT solution, our highest level of support inside a flat-fee monthly agreement. We keep your systems operational and available so that you can focus your efforts on the demands of growing your organization and supporting your clientele.

Our Approach

Every business needs three things related to technology: responsive technical support, rock solid infrastructure, & expert strategic advice. ArcSource delivers it all. The ArcSource Way is our proactive approach to addressing the changing conditions of the modern office environment. It's a combination of our highly trained technicians, efficient processes, and scalable technology.

The ArcSource Way


Overview of Services

We organize our service delivery into four areas: Support Services, Network Administration, Consulting Services, & Central Services. In addition, we offer Project Services and other professional services for needs not covered in the monthly agreement.

Managed Care

  • Support Services - Your users have access to the expert ArcSource support team for help with hardware, software, and mobile device issues.

  • Network Administration - Our best practices and standards to manage and protect your network, systems, and data. Includes antivirus and antispyware software licenses, automated scans and updates on workstations and servers, and theft recovery assistance.

  • Consulting Services - Matching technology solutions to your needs, processes, and business goals with Virtual CIO advisory services, regular consultation meetings, and more.

  • Central Services - ProActive monitoring and maintenance of all IT systems using ArcSource's centralized agent-based tools and processes. Also includes ArcSource's Managed Backup Services & Disaster Recovery (BDR) Appliance.
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Features of ArcSource Managed Care
  • Unlimited technical support
  • Remote monitoring and alerts
  • Automated maintenance and updates
  • Fully managed backups
  • Cloud services management
  • Automated antivirus and antispyware scans and updates on workstations and servers
  • Full network documentation
  • Regular proactive network admin visits
  • Virtual Chief Information Officer (vCIO) advice & consulting
  • Ongoing business review IT consultations


Top 10 Reasons to switch to Managed Care Services
  1. Improve security
  2. Proactive approach to IT problems
  3. Better uptime
  4. Gain access to newer technology
  5. Cost savings over in-house IT
  6. Peace of mind
  7. Free internal staff for strategic work
  8. Tap into cloud solutions
  9. Lack of internal IT
  10. Handle remote office IT
Source: CompTIA's 3rd Annual Trends in Managed Services study
 
2550 9th Street, Suite 102 • Berkeley, CA 94710 | 510-843-2010